privacy policy

Last updated: 4/10/2025

1. Introduction

At Keeping You Cool, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information from you, including but not limited to:

  • Contact Information: Your name, email address, phone number, and mailing address.

  • Service Details: Information related to the HVAC services you request, such as installation preferences, location details, and other service-specific data.

  • Payment Information: Credit card or other payment method details (if processed through our secure payment gateway).

2.2 Non-Personal Information

We also collect non-personal information to help improve our website, including:

  • Browser type, IP address, device type, and usage data (e.g., pages visited, duration of visits, and referral source).

  • Cookies and similar tracking technologies to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To schedule, manage, and deliver HVAC installation and maintenance services.

  • Communication: To respond to your inquiries, send service updates, and provide customer support.

  • Marketing: With your consent, to send promotional materials, updates about our services, and special offers.

  • Website Improvement: To analyze website usage, diagnose issues, and enhance our service offerings.

  • Legal and Regulatory Compliance: To meet legal obligations and enforce our policies.

4. Data Security

We implement a range of security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage trends, and personalize content. You can modify your browser settings to manage or reject cookies; however, this may affect the functionality of our website.

6. Sharing and Disclosure of Your Information

We do not sell or trade your personal information. We may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website and delivering our services.

  • Legal Requirements: When required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party under similar privacy protection terms.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing and correcting your personal data.

  • Requesting deletion or restriction of processing.

  • Opting out of marketing communications.

  • Contacting us to update your information.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, comments or requests regarding this Policy, please contact us using the contact information shown on our Site.