Scheduling & Appointments

• All appointments must be scheduled in advance.

• We will provide an estimated arrival window and do our best to stay on time.

• Customers will receive a confirmation call or text the day before the scheduled service.

Estimates & Pricing

• Free estimates are available for new installations.

• All quotes are valid for 30 days.

• Final pricing may vary based on specific site conditions or additional work required.

Installations

• All installations are performed by licensed, trained technicians.

• We ensure clean, safe, and code-compliant work.

• Installations include system testing and customer walkthrough upon completion.

Warranty & Registration

• All new mini-split systems will be registered by us for a 10-year extended parts warranty, when applicable.

• Labor warranties may vary depending on the type of service and equipment.

• Warranty is void if equipment is tampered with or maintained improperly.

Cancellations & Rescheduling

• Please notify us at least 24 hours in advance if you need to cancel or reschedule.

• No-shows or last-minute cancellations may be subject to a service fee.

Customer Responsibilities

• Ensure access to all work areas, including clearing obstructions near indoor and outdoor units.

• Notify us of any special building or HOA requirements before scheduling work.

Satisfaction Guarantee

• Your comfort is our priority. If you're not fully satisfied with your installation or service, please contact us and we'll make it right.